Need your input on Nantahala Village...

[DerrickS]

Staff was very friendly and tried to be as helpful as possible. My wife and I did have couple of hiccups with our room. It was a fireplace suite with hot tub (that's how I bribe her to come geek out - plus I kinda like it too :-)). When we checked in, the room had not been cleaned yet. I was a little surprised someone had been there before us since we were the first guests, but whatever. I picked up the phone to inform the front desk, but it did not work. No biggie, it's not a far walk. As soon as I walked into the lobby, she looks at me before I can say a word and starts apologizing, saying she just got another call and didn't realize. Cleaning lady was down in 5 minutes, and room was cleaned in 30.
Our biggest issue was that the outdoor fireplace by the hot tub failed. They sent maintenance down and it was worked on all day saturday. Eventually, the guy walked back in and said the problem was not fixable. We were bummed because that was the one fireplace we wanted to use. We got in the hot tub anyway (which was over chlorinated, but that's better than the alternative). I was hoping for some kind of discount on the room since the greatest feature didn't work but none was given. I didn't complain too much about that since we already had a great rate.
Only other things I can think of was the WiFi didn't work, and our shower had no shower liner. Aside from those things, the staff was very friendly, the food was fantastic, and I did hear the owner talking to the yard cleanup crew behind our suite, explaining why he was being so picky about the quality of work, and how people pay good money to stay there and shouldn't look at muddy ditches and such... he cared, and it showed.

Did I mention the food was fantastic? It really was... I think next year will be even better.