My 6 year FC project

WE3RX7 · 01-19-2010, 10:48 PM

I want to preface this next bit really quick with a disclaimer...

I am in NO way trying to create a flame war or cause Shine Auto any harm, Ken has been easy to work with and given the nature of our community and in general, most shops, his customer service is still good.

Now, as most of you know I was early on the list for their CF Panspeed hood and have been waiting for quite a while on it. When making my full payment, I was notified that they had my package all ready to go and it would ship immediately - no receipt and no tracking number within 24 hours so I was a little concerned as Ken is usually really great at getting me these things (had no trouble getting my fenders from him). He notified me the next day that their billing system was down and that I needed to replace the order. Done. 7-10 days for delivery, cool... a week goes by, nothing, another week and I email looking for a tracking number since I was having it delivered to a warehouse and wanted to give the guys some sort of heads up.

No response to email, so I call on a Friday to see whats up. Ken answers, very polite and eager to help - said he'd check on it and get back to me in 5 minutes or so... no call back. Following Monday I email again following up only to find out that there was some "miscommunication" and they didnt have the twill weave hood but in fact the plain weave and that they went ahead and made a new hood for me and got it shipped right out... very fast turn around, all was well... only that I did request plain weave and not sure where the "twill" weave conversation started. No big deal, as I actually like the twill better now seeing it in person....

Long story short, I get the hood and its got this:

Need some thoughts on this as it stood out to be a pretty big defect to me right smack in the middle of the hood (in front of the scoop between the headlights).

Now, again -I think Shine is wonderful for offering these hard to find parts and would still recommend them to anyone. The hood had no damage in shipping and was quick to get here once it was shipped. Considering some things I've seen from other vendors, Shine is still a good group of guys.

I will be bringing this to Ken's attention to see what we can work out though as I feel that I've been more than flexible and patient and expected better from them...

What do you all think, I'll try to get some better pics of it (hard to do w/ the clear coat)? I'm limited experience with large CF parts as this is only my second CF hood and most other CF products have been fairly small....

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01-19-2010, 10:48 PM	#10
WE3RX7 RCC Addict Join Date: Feb 2008 Location: VA Posts: 1,812 Rep Power: 19	I want to preface this next bit really quick with a disclaimer... I am in NO way trying to create a flame war or cause Shine Auto any harm, Ken has been easy to work with and given the nature of our community and in general, most shops, his customer service is still good. Now, as most of you know I was early on the list for their CF Panspeed hood and have been waiting for quite a while on it. When making my full payment, I was notified that they had my package all ready to go and it would ship immediately - no receipt and no tracking number within 24 hours so I was a little concerned as Ken is usually really great at getting me these things (had no trouble getting my fenders from him). He notified me the next day that their billing system was down and that I needed to replace the order. Done. 7-10 days for delivery, cool... a week goes by, nothing, another week and I email looking for a tracking number since I was having it delivered to a warehouse and wanted to give the guys some sort of heads up. No response to email, so I call on a Friday to see whats up. Ken answers, very polite and eager to help - said he'd check on it and get back to me in 5 minutes or so... no call back. Following Monday I email again following up only to find out that there was some "miscommunication" and they didnt have the twill weave hood but in fact the plain weave and that they went ahead and made a new hood for me and got it shipped right out... very fast turn around, all was well... only that I did request plain weave and not sure where the "twill" weave conversation started. No big deal, as I actually like the twill better now seeing it in person.... Long story short, I get the hood and its got this: Need some thoughts on this as it stood out to be a pretty big defect to me right smack in the middle of the hood (in front of the scoop between the headlights). Now, again -I think Shine is wonderful for offering these hard to find parts and would still recommend them to anyone. The hood had no damage in shipping and was quick to get here once it was shipped. Considering some things I've seen from other vendors, Shine is still a good group of guys. I will be bringing this to Ken's attention to see what we can work out though as I feel that I've been more than flexible and patient and expected better from them... What do you all think, I'll try to get some better pics of it (hard to do w/ the clear coat)? I'm limited experience with large CF parts as this is only my second CF hood and most other CF products have been fairly small....